Hi @LucaThemesCom @KingDog
I just can`t believe it. Here is what I got as response just seconds ago.
Thanks for your response. I completely understand where you are coming from. However, it is not covered by our market policy for refund. If it falls on the following reasons:
• you don’t want it after you’ve downloaded it;
• the item did not meet your expectations;
• you simply change your mind;
• you bought an item by mistake;
• you do not have sufficient expertise to use the item;
• you ask for goodwill; or
• you can no longer access the item because it has been removed (we advise you to download the items as soon as you have purchased them to avoid this situation).
Our refund rules are here to help you make the most out of your purchase! And, goes without saying, we expect our community to be fair and always follow our guidelines. Unless we have a compelling reason or have proven that the item is broken or faulty, I am afraid this is not an option.
And I have seen, that they have added 803 Cretidts on my acount
Do you have any advice how to handle this ???
I haven`t downloaded any of the items, that can not be true… I now may get fired because of that…