shopping was done without my approval

I bought the products in my basket without my knowledge. I want to return them. These products I did not buy. Your system automatically purchased from my credit card. This shopping was done without my approval. Can you help me? I have no way of paying this money to my bank. Please help.

Please check this shopping number: 117571295

Hi,

Contact support envato

I texted from there but they could not solve, thank you…

Unfortunately noone if the forums will be able to help.

The link above to send a ticket to support is the right team to speak to. Did they reply already? What did they say?

As long as you don’t download the files you have purchased “mistaken”, you’d be able to get a refund

how can I do that @ki-themes

Follow the link here to submit a ticket https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-