Payout processed but we haven't received the amount

Hello everyone.
We received the payment processed email on 15 August (Payment processed with Swift).
It is for the first time we are going to receive the payout using Swift.
We haven’t received the money after 7 days.
We received the payout calculation email on 2 Aug and the payout processed email on 15 Aug.
Is there anyone with the same problem?
Thank you.

Please, avoid creating double posts:

Please stick to one thread – I’ve edited your other thread to move it into the greater author hangout category.