Payment Return

themeforest

#1

Yesterday i try to purchase enfold theme and add to cart but because of insufficient balance the payment couldn’t processed and then at that time i close my browser. Today i recharge my card and again add to cart and process the payment but because of yesterday cart, i payed double for the same theme so i need to back my extra payment.

please help me to find the solution.

thank you in advanced.


#2

Hi,

Thanks for asking your question at Envato Forum.

Open a Envato help ticket from Here

Thanks


#3

Hi

The best way to get this solution is Contact your purchased Theme Author and told the fact and request them to give refund for one Item where you purchased twice. I am very much expecting the theme Author will assist you to fix it and will provide you a link how to request refund

If Author not agree with you only then please contact Contact Support

Thanks


#4

I created tickets but still not get any reply.


#5

I commented on author but still not get any reply.

what to do.


#6

Hi

Please contact Envato Support. If you did already then please keep patience because of weekend.

Thanks


#7

thank you so much @mgscoder and @unlockdesign. i got the payment back to my visa card after 2 weeks.

thanks again for your quickly reply.