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Envato Authors Theme Authors
22

We want to hear from envato officials. Anyone?

23

@themepixels Yes I also thinks there is a problem. I checked my previous mails till january 2018, and the most delayed was 9:15AM local time that is around 2:15PM their time, I hope an official may reply.That is also to get the email that envato has processed a payment, normally the email from payoneer has received maximum 7:45AM local time that is arround 11:00 PM

25

@PlugMan Iā€™m really worried as Iā€™m in a money eargency

26

Just received by Payoneer. Hope you will get it.

1 Like
27

Just out of curiosity, what delay are you talking about? As long as you receive funds on the 15th of January (in AEST) there is no delay.

2 Likes
28

I got too.

1 Like
29

Just received now Me Too :+1::+1:

30

@unlockdesign Payoneer asks for a national id card why ?

31

Not sure! May be User verification or security reason.

32

@unlockdesign It happened for other users as well please ?

33

yes, its happen with me too.
no worry submit your NID document, hope will issue will solved.

34

@unlockdesign Did you upload the driving license, I submitted, you received the money ?

35

Hey @PlugMan,

Donā€™t think like that cause every author is part of Envato
A simple reason iā€™m telling you. if you/author arenā€™t part of envato then why they open Envato Author Help Center Separately?
But remember Envato have some rules/law that must have to maintaining is part this marketplace status.

Thanks!

36

@unlockdesign Does payoneer takes days to verify it ? Wonā€™t I receive my money by today ?

37

No i donā€™t have driving license. I have received payment at payoneer.
Iā€™m not sure how many time are taking but i hope very soon.

38

Any one face this issue please ?

39

Please, donā€™t waste time here. Just submit your ID to Payoneer and use their live chat for support. Any payment method can ask documents any time.
Regards.