I purchased the plug in
‘Emage - Image Hover Effects for Elementor’ on Codecanyon but when I update Elementor to the latest version (latest version correcting security bugs is out) my site crashes. I’ve asked the plugin developer for information but he doesn’t reply. How should I proceed? Elementor is releasing several security updates these days (The Elementor Pro Changelog- Version Updates | Elementor.com) and I can’t update. The only alternative is to remove the plugin and replicate the same effect in another way.
You cannot purchase a plugin from ThemeForest, first of all.
Secondly, if it’s from marketplace ( CodeCanyon ) check the item compatibility. Upon update the Elementor, it should give you an information if the plugins is compatible with the latest one but usually it takes few weeks/months to get the item updated, not right after Elementor update.
Hi @ardavid,
I can see you left a comment 6 days ago but no reply there. Have you contacted the author directly from the plugin support page:
Thanks
Thanks for the reply. Yes I have contacted the author via email 2 times but have not received a reply.
I hope the author @Blocksera will reply you soon. Please give them time to get back to you. Thanks
Based on your comment on the item page, you are using an older PHP version (7.4), which has reached End of Life (EOL) and an outdated plugin version. Have you tried updating your server’s PHP version to 8.3 or the latest 8.4? Also, did you upgrade the Emage Hover Effects for Elementor plugin to version 4.5.2?
Thanks for the reply. I think the plugin has some bugs. I updated to PHP 8.2 but the links don’t work even with the latest version of the plugin. I have to test with PHP 8.3 and PHP 8.4.
Are you using the latest version of the Emage Hover Effects for Elementor plugin (version 4.5.2)?
Emage Hover Effects for Elementor* plugin (version 4.5.2) With PHP 8.4 it’s fine. I’m trying now
Glad to hear that the solution worked!
2 posts were split to a new topic: I bought this theme. But license code is not working