first to author then to envato,
Sorry guys but transparency in the purchase process is not exactly the strongpoint of this funnel process. All that is required is to simply say, single domain license PROMINENTLY on the dialogue prior to any clicking at all.
Not like there is not enough room for it.
At any rate, making the leap from $59 to $3k, is a major turnoff and I would appreciate a refund and am completely fine with you deactivating the software once having done so, I will find something more feasible for my needs.
Refund request ID
this has been sitting “in progress” for 2 months
Here is another issue, when I registered this refund request with envato, here was the responsel
“We have sent your refund request to UX-themes for review. They will be able to approve or deny the request and may get in contact with you if they need to discuss any of the details. Any action taken by UX-themes will be emailed to you.”
Well, the responses I keep getting from UX themes are the same circle of ignorance, see below.
“Purchases, licenses and refunds are controlled by Envato Market. We don’t have any control over them.”
This is completely confusing, BOTH of you re: the marketplace AND the vendor are offloading the issue on the other saying neither of you has anything to do with it??
Ahem…please just refund me so I can take my business somewhere where the sales process is treated on a customer first basis.