No option for Authors to contact Buyers?

This is very disappointing that when a user gives ratings without contacting the Author if he gets an issue with a plugin or a theme. Buyer simply leaves a negative ratings even though if its an item fault or the third-party plugin he is using.

Few buyers don’t know even how to contact the item author.

I request to envato for adding an option to contact the buyers or show us there email ID do something so that we can contact such buyers to get the disputes resolved and get back our ratings :smile:

1 Like

Why is there no option to contact the author I purchased an item I don’t have.

You can contact an author on his profile page, at the right side you find a contact form.

If you didn’t receive a file you bought that;s a question for support not the author