Authors have easy access, but buyers can't contact Envato after a purchase ?

Here is the product I bought

I was surprised how worthless this woo-commerce plugin was after using it, it doesn’t even work. So I went for support on the authors website,

The authors website is infected with viruses and trojans…

So now I’m trying to contact/warn Envato about this woocommerce plugin but I’m not so sure why I can’t find any numbers. They do provide a lot of contact information for selling authors, what about buyers?

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Please open a Help ticket. They will be happy to help.