How can I make a refund money from Envato since there is no online customer service for Shinetheme developer. When I purchase their Traveler website theme, the total cost is inclusive of regular license to access the downloadable link and a 6 months support service. But now there is no reply from the author, Nam Tu Liem from Shinetheme. Anyone can help me on this matter? As Shimetheme got many website problems?
How to solve below issue? It is error cropping image. PHP errors because cannot crop image.
If you are eligible to get a refund then you can request for refund. Can I Get A Refund is an explanation of the refund policy, requirements, process and a button linking to the refund request form (below the How to request a refund).
You’re using the domain without SSL on a test server that your theme may needs to be registered with as a start. Secondly, to be able to crop the images, your hosting configuration should meet with the system requirements. Check the hosting details first before contacting the author.
