No customer service online from Shinetheme developer for Traveler booking wordpress theme

How can I make a refund money from Envato since there is no online customer service for Shinetheme developer. When I purchase their Traveler website theme, the total cost is inclusive of regular license to access the downloadable link and a 6 months support service. But now there is no reply from the author, Nam Tu Liem from Shinetheme. Anyone can help me on this matter? As Shimetheme got many website problems?

How to solve below issue? It is error cropping image. PHP errors because cannot crop image.

How to solve this issue? There is no room variation for selection in hotel column page. Eg: single room, double room, triple room, etc.

Hi @tripsearchtech,

If you are eligible to get a refund then you can request for refund. Can I Get A Refund is an explanation of the refund policy, requirements, process and a button linking to the refund request form (below the How to request a refund).


The author seems responsive in comments. Check your spam inbox or try posting a comment asking if they received your email.

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You’re using the domain without SSL on a test server that your theme may needs to be registered with as a start. Secondly, to be able to crop the images, your hosting configuration should meet with the system requirements. Check the hosting details first before contacting the author.