Need to request a manual install Ethos/1 Theme Author

Please, it’s urgent I don’t know how to contact the Author of Theme X Ethos 1 to request a manual installation because my installer guy has had no success on three different domains of mine with three different host. Even GoDaddy had no success. Somebody please help.

This is their support tab and their portal

Bear in mind it states that installation is not included but am sure they will do their best to help

Please, check my service page and order an installation service if you still need one: