Today i got a message from customer saying that he cannot use one of my CS3 compatible projects on CS4 machine. Since i never got this error myself or had it reported from any other customer i think it’s client’s machine that gives this eror, but could someone can help to fix this for him?
Here what he says:
I have purchased your project, but unfortunately I can’t use it with my AE CS4 (windows VISTA).
When I open up the project file it says: “After Effects: this project must be converted from version 8.0x247 (Macintosh Intel) and will open as untitled project. Standard Definition pixel aspect ratios will be updated for compatibility and improved accuracy. The original file will be unchanged.”
When I click ok it says: “After Effects error: missing data in file. (33::4)”
when I click ok on that: “After Effects error: chunk in file too big – probably unsupported file version. (33::7)”
and then when I click ok: “After Effects error: strange situation [0/2]. (26::84)
the first one would me normal message, bu what about others?