Need help installing

I bought the license for the pro version. Because the download came as a file folder rather than a zip folder, I have no way to install it. New to all of this, obviously. So I downloaded the free version thinking there would be a place to install the license code, and I sure can’t find one. Can someone help, please. Thanks.

Hi, may we know your concern item/product title! Thanks

Filebird Wordpress Media Folders. Thanks.


Please download your purchased plugin from your Dashboard Download tab. Go to Downloads and download from there (Assuming you are loggedin in envato market).
Hope this Documentation will help you. Otherwise please contact theme Author FileBird Author Support and let them know.


Hi, I bought a paid theme.When I try to download it in Shopify “Theme library” writes that the file exceeds 50 MB how do I install my chosen theme?


Please Contact your purchased theme Author and let them know. They will be very happy to assist you.


I don’t know how to contact them.How can I find their contacts or email address? theme here is this


Due to the subscription format and reduced pricing, products on Elements are sold as is and therefore don’t come with Author support. So, please read theme documentation (included in your download) hope you will get help there.

Just a small try from my side: please extract the download and try to install only the theme zip.


So it’s already warmer and how can I contact the author of the topic. Why there are no contacts who the author is and how will I contact him?

You’d need to check the author name on the item page and if it’s bought on elements then search for that author’s profile on it on themeforest.

That said as @mgscoder said - if this was an elements purchase and not on themeforest then there is no support included

I want to cancel my subscription.I,today it is issued and I want to cancel .Return me the amount for the annual subscription 198 USD


Please contact Elements Support. Support Team will be happy to help.