how to contact the support after i bought a theme and there are files missing in the folder?

hello. iv just purchased a theme and cant install it it says a file is missing. It’s a Shopify theme. how do I contact the support?

Is it the ‘layout/theme.liquid’?

If so make sure you have bought a Shopify theme and not a WordPress one. Assuming this is ok then make sure you are only trying to install the theme folder and not the entire download

Failing all that contact the author How to contact an author – Envato Market Help Center

it is a Shopify theme and when I try to upload just the folder its not possible by shopify . il try to contact the author thank you

Hi,

Seems that you are uploading wrong .zip file. You should unzip package you downloaded from themeforest/elements and you will find another .zip in it, which should be called like your THEM-NAME.zip. Please try to install that .zip

Thanks