My request to Envato Elements support (Ticket number : 2703708)

Hello everyone.
Can any of our Community Moderators tells me Why I did not receive answer to my request? It has been almost 3 weeks and until now I did not get an answer, also 5 days before I did write email to support but still no reply. Please help me.
Thank you

I believe they’re still waiting on some Dev time to investigate it.

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Hello. Thank you for your response and could you tell me how much time should I wait for their reply?
Thank you in advance!

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Don’t know particular times yet but I’m hoping they can get a start on it this week.

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