My item has been hard rejected. I don't know why

html
item-feedback
#1

Hi Guys,

Today I have received an email that the item has been hard rejected. I can’t understand why.

“unfortunately we found it isn’t at the quality standard required to move forward, and you won’t be able to re-submit this item again.”

This is mail content.
Code is well structured and I used latest techniques for my item such as LESS/SCSS.

Anyone can help me?

Thank You.

Demo Link: http://discoure-html.xthemeapollo.com/

#2

Hard reject is about Design.
You should improve your template design, need better typography and unique design details

#3

Thanks for your reply.
I purchased design from envato market.

#4

Really? That design looks outdate

#5

outdate?
This design is created at 23 May 2017 and is selling on envato market now.
I purchased full rights from design author.

#6

did you and your designer share tickets no. before submitting ?

#7

designer created ticket and sent me screenshot about that.

#8

What was the original called? Don’t see one under this name on the marketplace.

For what it’s worth using an approved PSD does not guarantee approval in any way.

I can only see it on a phone but you have several issues with fundamentals like typography, spacing, nav functionality etc. there that would need addressing.

#9

Thanks for your reply.

This is PSD link.

I think although my item has several issues like typography, spacing etc, it will be soft rejection. But I got hard rejection.
Also I can’t contact review team as well.
Do you know how can contact review team?