my account is locked.

Hello there,

I have a problem. I can not access my account.

Error: Sorry, you currently it looks like you’re locked out of your account. Please contact Envato Support for more details.

I sent e-mail. Nobody’s interested.

Ticket number: 607493
Account name: osahin4

It takes sometime for support to reply to tickets, for me it did at least. I guess you’d have to play the waiting game for now

Hey there. Support will get back to you in the shortest possible time! Cheers! :slight_smile:

I am waiting. but desperately. -_-

I know it can be frustrating, but believe me, account issues are handled as fast as humanly possible by support. These issues are very high priority so your patience is appreciated and not in vain! I’m certain the situation will be resolved immediately! Cheers! :slight_smile:

My account was opened. But I can not make credit card payments. only with PayPal. In Turkey, the use of PayPal stopped state. Still unresolved.

Glad your account issue was solved, as for Payment Gates issues you still have to go through support. I understand this is frustrating but only support has access to all account information and payment gateway information. Get in touch with them and they will resolve or explain why your cred card is declined or is unable to be used. It may be an issue that has to be resolved with your bank, but this is just my supposition. Support will be able to clear this up for you! :slight_smile: