It’s urgent case since my account is suddenly locked. I don’t know which makes you think you should close my account. If you can provide a proper answer, we can prevent ourselves from making the same mistake.
My case is: one of my staff who is living in US has logged in account 1 hour ago. Then, Envato simply sent a verify code, so, he just added these number to verify. After 1 minute, the account is suddenly locked.
Please provide a solution. We are authors, we can’t just wait days to re-open our account. We are losing sales in each minute.