Missing affiliate order from impact link

i’v missed at least 3 orders at last(i send to people and he bought in 2 hours)
no action order in my impact form and i’ve asked impact ticket,they let me offer themeforest order id,i contacted (email removed) 11 days ago,No reply now.

Probably they have clicked someone else link before yours, if you haven’t received it, it went to someone else.

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I’ve created a video tutorial on how to build an independent e-commerce website using the Woodmart theme on Envato Market. None of my referrals have purchased this theme before. They are all new customers who discovered the theme through my link.

Remember that it has to be the first purchase, as well.

The key is to contact the affiliate team because I’ve been promoting your themes in my videos, I want to learn the details, and many people have purchased through my affiliate link. However, I haven’t received any commission for these sales.