Hi all. I can confirm that there has been an issue with some of the May 16th Elements payments.
- This is specific to Elements Authors who are still being paid via the older payment system, and who are paid via Payoneer.
- No other payment methods are affected by this, and the issue does not affect authors currently on the new payment system (for their May payments).
Urgent investigation is currently underway: this appears to be a downstream payment gateway issue.
For all affected authors: If your May Elements earnings are paid via Payoneer, and you are not being paid via the new system, your payment will not go through today. We’ll keep you updated as we learn more, including details on when we can get your Elements Earnings to you.
I’ll move all current reports of the payment issue into this thread, so we can keep track of them. We’ll provide more updates as soon as we can.
EDIT: In order to quickly get a response out to the large number of payment-related support tickets, links to this thread have gone out to everyone. We’ve had a lot of new tickets created over the last couple of hours, as the length of this thread would suggest.
The vast majority of these tickets will be from the affected group (Elements, old payment system, Payoneer method) - if you’re in that group, welcome! Stay tuned to this thread for updates!
However, some open payment tickets are for unrelated issues, including tickets about the new payment system. If you have received a link to this forum thread and you aren’t in the affected group, please be assured that our support team will still be investigating your issues separately - sorry about the confusion!
