Itās confusing because before, in this case, the item itself (design+coding) was $39.20, but after included support, the item itself (design+coding, not considering support) is $24.50.
Yes it is confusing, but the ābottom lineā is that Iām making a lot less per sale!
I just made a sale for another theme with a selling price of $59. After 70% commission, I āusedā to make $41.30. But now itās only $25.81. The customer is still paying the full $59, so why am I getting less?
Now Iām wondering if this has been happening to me for many weeks but I never realized. I wish the Envato support would get back to me on this as itās very frustrating.
Yes, when I add up item price and included support, that adds up to be correct. BUT what Iām making is the item price without included support minus $3.06 fees. That is $21.44. Iām not making ANY of the included support of $14.70.
The bottom line is now Iām making far less than the regular 70%. Iām not a wizard at math, but this just doesnāt add up!
Note: The line items in both images donāt make any sense to begin with, since the item price for my best selling theme is $49, not $39.20. And Author fee should be the 30% cut, right, but itās different. That makes it more confusingā¦ but again the bottom line is this week each sale makes a lot less.
Iām bumping this thread since the issue is not resolved, and I think most here are not fully understanding the problem. Here is the statement again, with some annotations:
I am literally only making $21.44 on a $49.00 theme sale. Before Sept 1, I was making the full $34.30.
Itās pretty clear now, that Iām not making the $14.70 - $1.84 bit when I should be.
I noticed this after the first sale of the week. I was shocked to see only $21.44 earnings after a sale!
@createdbypete, youāre one of the developers for this. Whatās your thoughts now? Can you explain why, without any support refund, that Iām only getting the $21.44 portion of the statement? I know you must think there is no bug since nobody else is reporting a problem. But this is happening to me specifically. Is there any way to force my earnings to be correct? Please?
āIn your statement, the Item Purchase amount will be represented in two separate entries: the License Purchase and Support Purchase.ā
The sale makes you the same money, all theyāve done is split that amount into two separate lines in your statement. This is just a technicality, thatās all.
From your screenshot above:
Your earnings from the sale: $24.50 + $14.70 = $39.20
Fees deducted from the sale: $3.06 + $1.84 = $4.90
$39.20 - $4.90 = $34.30
Your statement used to show the sale in one line at $39.20 which obviously came with free bundled support, but now that weāve got this new support model theyāve decided to show the sale in two lines, saying that $14.70 worth of the sale is the free 6 months support.
Youāre focusing too much on the line that shows $24.50 for the item, youāre not adding the other $14.70 which is the same $14.70 you were making before, itās just on a separate line for the sake of the new support model.
Youāre saying youāre getting $24.50 minus Ā£3.06, but youāre not adding on the $14.70 minus $3.06 which all together gives you your $34.30.
All is okay nowā¦ it turned out that there was a bug in the āThis Weeks Statsā section. It did not include money from the included 6 months support. Bug is fixed now: Bug on Dashboard in Weekly Sales Stats
oh men! so many figures, this make me feel i am back to math class , which is not the best memory that i had lol as any guy who studied languages i might add lol