Making less per sale now after Support Policy change. Bug?

tips-and-tricks

#1

I’m concerned that there is a bug in the new Support Policy change that is making me earn less.

Consider this sale for a $49 theme:

I earn $39.20 - $4.90 = $34.30

Now look at the breakdown after a sale now:

The numbers in green add up to $39.20. But I’m literally earning $24.50 - $3.06 = $21.44

I should be earning 70% on each sale, but now it’s just 43%. What’s going on? Is this a bug, or are authors getting screwed?


i am confused today... Turn off or ON for six month support?
envato is charging me 14.03 USD (63.77%) on item that is sold on USD 22. - ISSUE SOLVED
Item Support Policy and Functionality Launched
#2

You are literally earning $39.20.

24.50 + 14.70 = $39.20


#3

24.50 + 14.70 = $39.20

$39.20 - (3.06 + 1.84) = $34.30

Exactly the same as before :wink:


#4

You earn same as before unless the customer requests a support refund, then you earn less.


#5

I don’t understand… so why am I making just $21.44 per sale? For 3 sales, I’m making a total of just $64,32, when I should make $102.90.

I’m totally not getting the $14.70 bit per sale (minus fees), correct?


#6

Same problem for me… have you post the support ticket on the envato. Let me know what they have to say about your issue.

I have post mine hour ago.

Thanks


#7

You are earning the same. You need to sum the item price and included support. When you sum it up and minus fees, you get the same amount as before…


#8

It’s confusing because before, in this case, the item itself (design+coding) was $39.20, but after included support, the item itself (design+coding, not considering support) is $24.50.


#9

Always better to keep an eye on major threads :wink:


https://forums.envato.com/t/item-support-policy-and-functionality-launched/3619/289?u=tansh


#10

Yes it is confusing, but the “bottom line” is that I’m making a lot less per sale!

I just made a sale for another theme with a selling price of $59. After 70% commission, I “used” to make $41.30. But now it’s only $25.81. The customer is still paying the full $59, so why am I getting less?

Now I’m wondering if this has been happening to me for many weeks but I never realized. I wish the Envato support would get back to me on this as it’s very frustrating.


#11

Yes, when I add up item price and included support, that adds up to be correct. BUT what I’m making is the item price without included support minus $3.06 fees. That is $21.44. I’m not making ANY of the included support of $14.70.

The bottom line is now I’m making far less than the regular 70%. I’m not a wizard at math, but this just doesn’t add up!

Note: The line items in both images don’t make any sense to begin with, since the item price for my best selling theme is $49, not $39.20. And Author fee should be the 30% cut, right, but it’s different. That makes it more confusing… but again the bottom line is this week each sale makes a lot less. :frowning:


#13

@pixelacehq, yep, will do.


#14

I’m bumping this thread since the issue is not resolved, and I think most here are not fully understanding the problem. Here is the statement again, with some annotations:

I am literally only making $21.44 on a $49.00 theme sale. Before Sept 1, I was making the full $34.30.

It’s pretty clear now, that I’m not making the $14.70 - $1.84 bit when I should be.

I noticed this after the first sale of the week. I was shocked to see only $21.44 earnings after a sale!

@createdbypete, you’re one of the developers for this. What’s your thoughts now? Can you explain why, without any support refund, that I’m only getting the $21.44 portion of the statement? I know you must think there is no bug since nobody else is reporting a problem. But this is happening to me specifically. Is there any way to force my earnings to be correct? Please? :slight_smile:


#15

“In your statement, the Item Purchase amount will be represented in two separate entries: the License Purchase and Support Purchase.”

The sale makes you the same money, all they’ve done is split that amount into two separate lines in your statement. This is just a technicality, that’s all.

From your screenshot above:

Your earnings from the sale: $24.50 + $14.70 = $39.20

Fees deducted from the sale: $3.06 + $1.84 = $4.90

$39.20 - $4.90 = $34.30

Your statement used to show the sale in one line at $39.20 which obviously came with free bundled support, but now that we’ve got this new support model they’ve decided to show the sale in two lines, saying that $14.70 worth of the sale is the free 6 months support.

You’re focusing too much on the line that shows $24.50 for the item, you’re not adding the other $14.70 which is the same $14.70 you were making before, it’s just on a separate line for the sake of the new support model.

You’re saying you’re getting $24.50 minus £3.06, but you’re not adding on the $14.70 minus $3.06 which all together gives you your $34.30.

Hope that’s flipped a switch :stuck_out_tongue:


#16

All is okay now… it turned out that there was a bug in the “This Weeks Stats” section. It did not include money from the included 6 months support. Bug is fixed now: Bug on Dashboard in Weekly Sales Stats


#17

oh men! so many figures, this make me feel i am back to math class , which is not the best memory that i had lol as any guy who studied languages i might add lol