license renewed but not activated

Envato Customers Purchases and Subscriptions
1

Hello I extended the support my license which had expired I did it yesterday until now I still cannot continue the conversion with the support on subject. I received a confirmation email for the extension.’‘Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.’’ The message I receive
I contacted customer service in the theme forum and customer service also for two days no response

2

Hi,

You can let the theme author know about it by posting comments going through the Item Comments page.

Or send them a direct email going through the author profile page, there you will find a contact form.

Thanks

3

Thank you, I created a new topic. Unfortunately I will have to start explaining my problem again. Thanks anyway

4

Hi I had the same issue.

5

@anaamothmane If you haven’t renewed your item support, renew it.

If you have renewed it but it still shows as expired on the author’s support page, contact the author through the item comments or the author profile section on CodeCanyon/Themeforest, as suggested by @mgscoder