I can’t login into their ftp server. so I wrote to support.
Their answer: no other people had problem to login, so it can’t be I could not login.
How helpful is that. I send them all information how I setup my ftp client together with my support request.
No comment on that. I use the key as provided on the page.
you’re right - I’ve had some contacts to FTP-Server owners who didn’t know something about their server-settings and they thought “that’s the credentials and others are able to login” without taking a look into their logs to find out the reason?!!?