I cannot LOG IN...

Hello to all,

I cannot log in with my secound account “lipowski” :frowning:
There is message “Verify it’s you”, but I didnt get any email, it is just me?

Thanks for reply,

Milan

1 Like

Hi,

Its happened for me once and just i waited for couple of hours and finally i got verify email.
Envato should fix this issue.

Cheers

Hey Milan!

Hmm, that’s odd. I’ve just checked our system and can see 3 emails containing your location verification pin have been delivered successfully.

They’re sent from do-not-reply@envato.com and have the subject line: “Unusual sign in attempt prevented” . Would you be able to ensure the do-not-reply address is on your contacts / approved list, and check the spam / junk folder to see if they possibly landed there?

Thanks!

Christian

Hello Christian,

arrived just last one. Now is everything ok :wink:
I guess this topic can be removed :smiley:

Milan

Hooray! Glad to hear you’re back in :unlock: :slight_smile:

I’ve been waiting hours and no email. Purchased software and can’t get it. The support on envato is next to useless.

Boooo

same here, warning email with further no action possible or a glue what to do. sucks