Item update problems - item's thumbnail


#1

Hi, I have experienced some strange problems after updating my item’s thumbnail. It doesn’t show up !
Did anyone of you guys have similar problems?


#2

There could be two reasons for this.

  1. They use S3 to store thumbnails so it can take a few minutes to update.
  2. Your browser could be caching the thumbnails.

Wait a few minutes and clear your cache, it should update. :slight_smile:


#3

Thank you, but it is definitely some kind of problem on their side. I have checked thumbnails on other browsers and other computer… the problem still persist, I can’t update item’s thumbnail


#4

Okay, and you’re sure that you are uploading an 80x80 pixel .jpg/.png image?
Try uploading it from a different browser, see if that helps.