Missed thumbnail


#1

Hello, I’ve already faced this issue several time. After updating thumbnail, image is missed, and not displayed like you see in screenshot. Any idea?


#2

I already have this issue with one of my items. I updated the thumbnail last night. Now it is still broken, exactly as you describe :frowning:

This is not the first time when it happens for me. It will be visible next hours, as I know its a caching problem out there

Regards


#3

We’re having the same issue now :confused:


#4

Maybe there is an issue with the market. Hope this gets fixed soon


#5

Bump :expressionless:


#6

I’ve updated just thumbnail and now is missing:

Staff reply is greatly appreciated.


#7

You may try to update the thumbnail again. It works.


#8

Nope! Did before, jpeg / png and … nothing …


#9

Create a newFolder on your desktop and save the thumbnail there. Then use that one. I know this seems “funny” but worked for me every time :slight_smile: I hope it works for you too. (I changed many times :slight_smile: )


#10

Thank you Bedros, but it doesn’t work for me.


#11

Same issue here :frowning:


#12

It will be updated within max 2-3 hours. I had the same problem


#13

Or just send screenshot with thumbnail again and once they approve it thumbnail will be also immediately changed. :smiley: