Item is disappeared from the queue for review

I submitted my first logo three days back and it was in the queue for review. Today the item is no more there and I didn’t get any notification about either it is approved or rejected or get a soft rejection.Any idea what happened?

Hi @Versatile-Graphics,

If you didn’t receive the Item review notification email (you should to check spam/junk as well), then check your email settings (Settings => Email Settings) in Envato market Dashboard Settings, is there a check mark for Item review notifications.

Sometimes email can go in spam, so need to check inbox, spam, junk as well.


Yes, the email notification was unchecked in my settings. It is now checked. I’m sure that was the reason I didn’t get notification. But how do I get to know now about my item? Is there any way to contact the support team?

Yes that was the reason you didn’t received email.

If your item is hard rejected then not possible to know the past review result. If soft rejected then check your Dashboard ‘Hidden Items’ tab. If your item exists in the ‘Hidden Items’ tab click on that item then check History Tab, there you will get the issue you have to fix.

More information here:

You can Contact Author Support.


Thank you so much for help.