Hello
I uploaded a project yesterday that was waiting to be reviewed.
I entered my panel today and saw that the item does not exist. Graphic River did not send me any emails about it. where is the problem from ? What happened to the project?
Hi @MiniApple,
If you didn’t receive the Item review notification email, then check your email settings (Settings => Email Settings) in Envato market Dashboard Settings, is there a check mark for Item review notifications.
If you can’t see your Item in your envato dashboard right sidebar then your Item has reviewed and you must should receive email of the review result (if not Unchecked the Review email notification in your email settings). If hard rejected then you will get only email to let you know hard rejected. If soft rejected you will get email with the issues list exist in your item and tips to fix those and you will see your item in Hidden Items Tab. If your item got approved then you will get a notification email into your inbox (your envato account email address) to let you know that your item got approved and you will find your approved item in your Portfolio page. sometimes email can go in spam, so need to check inbox, spam, junk as well.
Thanks