Issue with 2 themes (Since Senior & PathWell)

I had an issue with the theme Since Senior | Health and Medical Care WordPress Theme was updated, the website template http://enchanted.care/, which was not resolved
Now, my other theme PathWell | A Senior Care Hospital WordPress Theme for my website https://www.gardenia.care/ and I cannot update the plugin WPBakery Page Builder and I cannot upload new photo for my Posts

Hi,

Please contact your purchased theme author, theme author will assist you.

How to contact an author to get support or for any technical query:

Thanks