Theme Goodspace-v1-09 not working

Envato Customers Purchases and Subscriptions
1

My website is down and showing 500 error due to theme. Can anyone assist with what to do next?

Thanks

2

Hi,

Contact with your item author hope they will help you out from your issue.

Thanks!

3

ok, does anyone know how I go about finding the item author?

4

hope this is your Item Good Space Support. Please be noted to get Author support you must have to contact using theme purchaser account. I can’t find your account in Envato Market. Thanks

5

ok thank you that’s really helpful

1 Like
6

so I’ve gone through good space support and it brings me back to envato, do you mean that I have to contact the person who built my website? I am not in touch with them any more. Is there another route to get this resolved?

7

no, that link for getting support from the theme Owner/author. For getting their support you have to login their systems using your Envato username and also will need purchase code. You are using very old theme version around 6 years old. So, I think better will be if you go with a freelancer.

Envato Studio is a freelancer platform. For doing this Customization job I would certainly recommend one of the WordPress experts at Envato Studio. They’re really good and surprisingly affordable.

Thanks

8

Ah ok, that makes sense. I agree I think I need to appoint someone for this. I will have a look at the studio. Thank you