Is the Envato payment server down?

Trying to sign up for Elements and it keeps saying “There was an issue communicating with the server. Please check your network connection and refresh the page.”

i have reset all cookies and settings and still no luck.

Need help


Please check it again (if possible with a different browser) and if still same then please report to Elements Support. Elements Support Team will be happy to check.


Why is none posting the resolution, so others can be helped? This is a serious and time-sensitive issue for some of us. We cannot afford to wait 7 days for the answer from the Support Team.

Because these are internal accounting matters that have nothing to do with the forums. These are usually issues with cards and payment gateways, and they are very high priority tickets. Please get in touch with Envato Elements Help and Support for more on the matter.