Is it possible to get a refund on Site Credits depostited?


#1

Hi I made a couple of deposits over time but I have not used the money because the need never arose, now I would like to withdraw the money for other uses, but I am finding this difficult. Is this possible and If so, how?
I sent an email to the helpdesk but it was ignored
Thanks


#2

It’s pretty rare unless you have not spent any of the credits added.

Even then only support would be able to help. How long ago did you contact them?

Envato Help & Support Center


#3

Hi I actually have not spent the deposit.
I sent a message yesterday, but it has not been acknowledged or responded to.

Does the rarity imply that I might have to spend the credits? The refund is around 300 dollars. I don’t plan to buy anything for a couple of months.

I do hope this can be resolved.


#4

To be honest only support can answer this.

They usually reply quite quickly but may take a day or two


#5

Thank you. I’ll sit tight and wait for them.
I appreciate you taking the time to respond.
Let’s hope they respond before too long.