refund problem

I recently purchased a piece of software on codecanyon. i then successfully returned this software.

I have requested a refund for a different software in the past. the refunded fee was credited to my envato account. my debit card was not refunded.

but for the above mentioned refund a few days ago, I do not see a balance in my envato account. there is no refund on my credit card either.

where could the problem be?


Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.