This message is intended to be directed specifically to you.
We have purchased numerous products over the years, and have noticed a trend/theme with the products that we have issues with. The author spends a great amount of time creating fabulous products, but fails miserably when producing a proper set of instructions (or tutorial) for the product.
This is an issue, as the instructions for websites, and Adobe After Effects templates, and other products that require a process to achieve the end result, are just as important as the files themselves.
This will benefit your organization as well, as it will decrease the sheer number of support requests and dispute requests. If you look at your stats of in-coming requests, I think you will find a great number are related specifically to this topic.
Therefore I have a solution:
Make the author post their instruction sheet/tutorial, or other similar files on the description page.
This will provide the buyer with an advanced opportunity to discover some key information:
This will be a second opportunity to see that a specific 3-rd party program/plugin is required
is this template for buyers with a specific skillset. I.e. “Advanced Video Editors” only
AND/OR does the tutorial properly explain how to make the template work.
The buyer will be able to discover if the tutorial itself is sufficiently written to complete the job.
Example: We have purchased many complicated templates, and the author only included instructions on how to change font color but failed to describe how to install the template.
The proposed solution will hold authors accountable to provide exactly what is needed for this product.
It will do so in a couple of ways:
- allowing the buyer to review the tutorials, will allow the buyer to make a “buy or not buy” decision for the product. Thus, authors will realize they need good instructions with the products.
- It will encourage the authors to provide support for the product so that they can handle any installation issues that may occur.
Envato is a fantastic solution for those of us that want professional items for our work .
The issue is that there is not enough emphasis on “professional” when it comes to the distribution of certain items.
Much thanks and Much Respect!