Hmm well, I email support and they seem to think otherwise so which is it? Thats said I have already gone through all this to no avail.
This would indicate a problem with the host configuration of your server - either they are blocking file transfers from a specific region, of a specific size, or other limitations of your plan prevent the images from importing.
Here is some troubleshooting you may try:
Go to Settings > Permalinks, ensure Post Name is selected, then click Save (whether you changed anything or not).
Go to Elementor > Settings and ensure all template types are checked, then click the Experiments tab and ensure all are set to Inactive.
Step 2: Check Plugins
- Go to Plugins and ensure all plugins are updated.
- Make sure you have the Envato Elements plugin installed and active. If not, you may find it under Add New by searching for Envato Elements.
Deactivate all plugins other than Elementor/Elementor Pro and Envato Elements.
- Go to Elements > Installed Kits, locate your kit and click View Kit, then look for the Install Requirements banner at the top. requrements.png - Droplr If you see it, click the button to install the remaining plugin requirements for your kit, then try importing one template from your kit again. Templates are stored in Elementor under Templates > Saved Templates and must be imported to a page before using. Elementor Pro templates are stored in Templates > Theme Builder and are customized directly.
- Create a new page under Pages and Edit with Elementor. Click the gray folder icon to access My Templates and choose the template to use.
Step 3: If issues persist, Go to Appearance > Themes and activate Hello Elementor. (To install, click Add New, search for Hello Elementor and install/activate). If this worked,the theme you were previously using is conflicting with elementor or our plugin.
Step 4: If none of the above worked, you likely have a resource issue on your host. Go to Elements > Settings and scroll down to Server Limits and make note of any red notices there, then click the Clear Cache and Reset button below that. Red notices indicate resource limitations on your host that they will need to resolve for import and other important WordPress functions to work smoothly.
Please contact your web host and request they check or update your configuration to enable the plugin to work. Those changes may require firewall exceptions, timeout or PHP limit increases including file upload limit of more than 2M.
The following values are the most common to check and adjust:
Preferably to the following values.
memory_limit = 256Mupload_max_size = 64Mpost_max_size = 64Mupload_max_filesize = 64Mmax_execution_time = 300max_input_time = 1000
Your host should be equipped to troubleshoot and fix the issue by checking your server error logs. They may review WordPress requirements here: Requirements | WordPress.org"