Im unable to get a refund from codecanyon

Hii there Im unable to get a refund from codecanyon any one can please help me . I will make a request of refund and also it will Accepted by Author and i will also get a mail then further I can’t get any mail from codecanyon and also i will try to contact support team i submitted many times request forms but they did’t respond also any can help me .

Hi @abcreationsdev,

If the author accepted the refund request then you will get the fund back to your account. Give the envato team time to process it. You can check the following article.

How do refunds work?

Thanks