What do I have to do to get a response re a refund?

Envato Customers Purchases and Subscriptions
1

Hello, I’ve recently submitted two tickets to Envato regarding a refund and have not heard anything. It’s been weeks now?

2

Hi,

This link
https://themeforest.net/refund_requests/new for new refund request.

Here is some helpful article about getting refund or not


Thanks!