I have an error happening with one of your plugins and I keep trying to submit a ticket and your system won’t accept the purchase code THAT I DOWNLOADED FROM YOUR WEBSITE.
These are the general Envato forums. If you’ve got the plug-in from Code Canyon you can contact the author for support. Here’s how you can do that:
If you’ve downloaded it from Envato Elements, then please note that there is no support available for those items.