Illegal charge on Envato ( I have no payment method on my account )

I have been charged 198$ on March 27, 2020 , I have not authorized this charge and I don’t subscribe from Envato and I don’t have payment methods on my account. I have tried to contact YOUR SUPPORT FOR 2 DYAS NOW. NO ONE REPLY AND RESOLVE THE ISSUE. I found other people had same issue in other topics too, I am not sure if you guys care about illegal charges and turn away customers. I guess not.

Hi

Please contact Elements Support if you didn’t contact using this link. Please give them time to get back to you, Elements Support Team will be happy to help.

Thanks!