I was rejected because of thumbnail HELP

Hello everyone,

I need help with something. when uploading files, I upload the thumbnail image to the site in 80x80 format and envoato wants me to load it in the biggest 50 kilobytes. After clicking Upload my design file. I get the rejection mail after the design is checked.
The mail that came to me is this;

Thank you for your submission. We have completed our review of “Health Mobile App - Adobe XD” and unfortunately we found it isn’t at the quality standard required to move forward, and you won’t be able to re-submit this item again.

We appreciate the effort and time you’ve put into creating your item. And we’d be happy to help make sure your next entry will meet our submission requirements. Here’s our advice:

Visit our forums and ask fellow authors for feedback. Our helpful community will be glad to lend a hand.

Check out this Help Center article to understand why and how items get rejected.

Remember you can get help, in the form of tutorials or skilled professionals, on Envato Tuts+ and Envato Studio.

We hope to see a new submission from you soon!

1 Like

please upload images formet jpg because we can help you, regards.


It’s not because of the thumbnail, it’s because your item doesn’t meet the quality standards.


your item got rejected because of lack of quality standard. You can share your design here to get feedback from the fellow Authors.