I want my money back

Envato Customers Purchases and Subscriptions
1

I just bought an html template two minutes ago, thinking it was wordpress. I want my money back as I’m a good customer

2
1 Like
3

Hello @ralvarezfb,

This very short article will help you with more information about how to request the refund:

All the best!

4

I do not understand anything of what you say to me. I just want you to please return the money and remove it from downloads, but do not go back and buy any templates

5

In the article I mentioned above, there was the link to requesting a refund:
https://themeforest.net/refund_requests/new

You have to apply there for a refund.
The refund is not possible in the forums,

Thanks!

1 Like
6

So you only have to click this link and open a refund request here:

https://themeforest.net/refund_requests/new

7

I put a search of wedding themes in wordpress and I got this one. I bought it and it’s not a wordpress wedding theme. I do not want an html theme. I want my money back so I can buy a wordpress theme from the client. I am your good client and to all my clients I recommend themeforesy. But if I see that you do not give me back the money, I will not recommend it anymore.

THE THEME THAT I DO NOT WANT DOES NOT LEAVE ME IN THE LIST. I NEED TO RETURN THE MONEY OF THE TEMPLATE:

https://themeforest.net/item/wedding-bliss-a-unique-wedding-template/6911688

THEN I NEED TO REMOVE FROM DOWNLOADS

8

I completely understand this and I would love to help you with the refund.

But as I already told you, the refund is not possible here, in the public forums, you will have to apply for the refund here:
https://themeforest.net/refund_requests/new

In the select box named "Main reason for requesting a refund * just select “It was a mistaken purchase”, like in this screenshot:
https://screenshots.firefox.com/y5i0u5Ou4ZMrAgWU/themeforest.net