I stuck on loading screen Elementor plugin wordpress. Template Silicon

I used Silicon template on wordpress. And I can’t edit this template because When I go to edit page I stuck on loading screen anytime.

The screenshot is the reply from support from the creator website. I informed them that we are using their templates from envato subscription but subscription on envato does not qualify as being their customer? Any advice on who to contact or what to do next? My deadline is coming up and the code is still broken.

Screenshot 2023-11-20 170059

No, items from Elements are not supported by the author. You will need to purchase the item from the marketplace ( ThemeForest / CodeCanyon ) if you’d like get the support

You have two options:

  • Purchase the theme and request support from the item author ( It’s usually 1-3 working days )
  • Hire a freelancer to get your issue solved.

If you’re looking for paid support, by the way, I’m available and I could provide “express” services within 12-24 hours. If you’re interested in, let me know.