I lost all my acccess

Envato Customers Purchases and Subscriptions
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#1

I have subscription till January 25. This months i have to pause my subscription, but Envato tried to charge me on January 15. Thats why i decided to cancel my subscription. Well back in March. On cancellation page i read:
What will happen after I cancel?

Between now and the date your subscription would have renewed:

  • Your current subscription will still be valid.
  • You can continue downloading and creating new licenses.
  • There will not be any pro-rata refunds.

But after cancelling, Envato stopped my account, i am not able to download nothing, it could be valid till January 25. I dont refunding anything, i just want to keep my valid dates, which i paid for it. Please help me.

#2

Hi,

Please contact Elements Support. Elements Support Team will be happy to help.

Thanks!

#3

i contacted, but still no answers. It`s really urgent

#4

please keep patience they will reply as quickly they can.

#5

Are you 100% sure your subscription ends on the 25th and not the 15th? When did it start? While they may charge you a day or maybe two before your subscription renews, I’ve never heard of anyone being charged ten days prior.

1 Like
#6

Yes, i`m sure. I paid on December 25, i dont know why they tried to charge me before January 25. After cancellation, they stopped all my access.

#7

Not too sure then I’m afraid. Hopefully support will get back to you soon and get it sorted.

1 Like
#8

Still waiting for support team`s answer… :upside_down_face: