i just sign up and get locked HELP!!!

hi h need to buy a joomla template and i sign up but i get immediately that message
Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.

Sorry to hear you’re having issues with your account. Have you opened a Help Ticket yet? Please do and they will be happy to help you out.


i try to but it give me the same message and take me to the home page

can i buy the template today ?