How to deal with THE LOCKED OUT PROBLEM ?

Hey everyone,

I know that this problem is recurrent on the website. And it is really, really really disapointing… I’ve been trying many many times to purchase a shopify template, and nothing works because “Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.”

So please @Helpteam @KingDog (I see that you are a member of the envato team), could you help me out?

Thanks a lot !

If you haven’t done so already, please open a Help ticket and describe your situation. They will be happy to help.


Thanks a lot for your quick response @KingDog ! Just opened a help ticket. I hope that I will be helped shortly… Do you know how much time do we have to wait for an answer / help approximatively ?


Most tickets can usually be solved within 24 hours. Hopefully they can get to your ticket soon.