I have been a paid subscriber for 2 years. I can not log into my account

Please help me now. I have been your annual subscriber for 2 years and my e-mails remain in the air and I cannot get a response, even if it is negative! Do you care so little about customer satisfaction? When I try to log into my Envato elements account, I am greeted with a ridiculous screen and rejects my attempt. Please help!

Hi,

Please contact Elements Support if you didn’t already and let them know. Elements Support Team will be happy to help you.

Thanks