i downloaded audio fil its new and the local version is downloaded saying"audio jungle". whats the p

Elements is a suscription model, have you got a monthly or annual suscription?

Can be too a bug from the main file, try to contact the author through profile page, please;

yes ive paid the annual version

how do i contact the author there is no option

At the bottom right of their profile page, you can send them an email.

Just in case… you’re not clicking on ‘download preview’ are you?