So I paid my annual premium and got the email confirmation. I am under the impression I paid for unlimited downloads with all envato marketplace platforms.
I logged in and selected 5 tracks in audio jungle and was only able to download them with the copyright protection still on it. I then tried the shopping cart way and it is charging me again for the music tracks individually. What is the point of paying for an annual unlimited membership if I then have to pay again for the music tracks that are suppose to be included?
I emailed the company several days ago and got confirmation they got my request, yet no response. So I am trying here for help. I am getting behind on my project and need help and guidance so I can get back to creating.
Any help or clarification from anyone would be most appreciated.