Hi community, i’m new here.
I have an Envato Elements monthly plan, i download a arche template for wordperss by Element envato. I successfull install it, but i have to activate it with a purchase code.
Envato Elements don’t give it. I contact support with no answer, and dev on Facebook with no answer too…
Does someone can help me ?
Elements does not need purchase codes.
Activation is for updates and premium support which are not included with elements downloads hence no need to do it.
You can just ignore any message to enter a code. If the item will not work without a code, please let our support team know and they will contact the author -
Thanks!
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The theme is not working correctly and completely because it needs activation. I contacted the support team but there is no answer yet.
What is not working exactly?
Unfortunately downloads do not come with theme support from authors and envato do not support individual items.
Depending on the issues then support would want to know about it but they won’t be able to fix it directly.